Our support team works 24 hours a day, 7 days a week. The fastest way to get help with a deposit, withdrawal, verification, bonus or login problem is the live chat, which is available on every page of the website and in the "Support" section of the Mostbet app. Most chat requests are answered within a few minutes; e-mail and Telegram requests may take longer, especially if documents need to be reviewed.
Live chat
Click the chat icon in the bottom corner of the website or open Support in the app menu. Log in first so that the agent can see your account: this saves the time otherwise spent on identifying you. Describe the problem in one message, with the date, amount and payment method if it concerns a transaction. Chat is available in the main languages of the platform.
Support e-mail: support@your-domain. Use it for questions that need attachments, such as verification documents or bank statements, or for formal complaints. Write from the e-mail address linked to your account and include your account ID in the subject line. We normally reply within 24 hours; complex payment or verification cases can take up to 3 business days.
Telegram
Official support channel: @your-telegram-support. Our agents will never ask for your password, full card number or one-time codes in Telegram or anywhere else. Be careful with accounts that copy our name and offer "signals", "predictors", "hacks" or "unlock your account for a fee": they are not affiliated with Mostbet and we cannot recover money sent to them.
What to prepare
For payment questions: date, amount, method, and the transaction ID from the payment history in your account. For verification: a photo of your ID and, if requested, a proof of address or a photo of the card used for deposits. For bonus questions: the name of the bonus and the date it was activated. For login problems: the phone number or e-mail registered on the account. Never send your password.
Responsible gambling and legal requests
To set deposit limits, take a time-out or self-exclude, ask the live chat or use the tools in your account settings; details and free helplines are on the responsible gambling page. Requests concerning personal data, copyright or content removal can be sent to the support e-mail with "Legal" in the subject line. Our privacy policy and terms of use are published on this site. Mostbet is intended for adults aged 18 and over.